Privacy Policy

1. How to contact us about your data

All privacy questions, requests and complaints should go to:

• Email: [email protected]
• Telephone: +44 7848 464 249
• Post: Data Protection, Jlogic Industries Limited, 28 Vixen Tor Road, Tavistock, PL19 8GP, United Kingdom

2. What personal data we collect

We collect only what we need in order to answer you and to carry out work you commission.

We do not collect special category data (such as health, religion or biometric data), and we do not knowingly collect data about children.

3. Why we process it, and our lawful basis

Under Article 6 of the UK GDPR, every processing activity needs a lawful basis. Ours are set out below.

We do not use your data for automated decision-making or profiling.

4. How long we keep it

• Enquiries that do not become projects: 24 months from the last contact, then deleted.
• Client records and project correspondence: for the duration of the engagement and 6 years afterwards, to cover the limitation period for contract claims.
• Invoices and accounting records: 6 years from the end of the accounting period, as required by UK tax law.
• Web server logs: retained by our hosting provider for up to 90 days.
• Cookie preference: stored in your browser until you clear it, or for 12 months.

5. Who else sees your data

We do not sell your personal data, and we do not share it for anyone else's marketing. We use a small number of service providers who process data on our behalf under written terms:

• Website hosting — stores this website and generates the server logs described above.
• Business email provider — carries and stores our correspondence with you.
• Accounting software and our accountant — for invoicing and statutory records.

We will also disclose data where the law requires it, for example to HMRC, a regulator, or a court.

6. International transfers

Our hosting and business email are provided from within the United Kingdom or the European Economic Area. Where any provider processes data outside the UK, that transfer is covered either by UK adequacy regulations or by the UK International Data Transfer Addendum to the EU Standard Contractual Clauses. If this position changes, we will update this policy before the transfer begins.

7. Your rights

Under the UK GDPR you have the right to:

• be told what personal data we hold about you, and receive a copy of it (right of access);
• have inaccurate data corrected (rectification);
• have data deleted where we no longer need it (erasure);
• restrict how we use your data while a query is resolved (restriction);
• receive data you gave us in a portable, machine-readable format (portability);
• object to processing we carry out under legitimate interests, including any direct marketing;
• withdraw consent at any time where consent is the basis we rely on. Withdrawing consent does not affect processing carried out before you withdrew it. To withdraw cookie consent, clear this site's stored preference in your browser and make a new choice when the banner reappears, or write to us.

8. How to exercise your rights

Write to [email protected] with the words "data request" in the subject line. We will respond within one month of receiving your request, as required by the UK GDPR. If a request is unusually complex we may extend that period by up to two further months, and we will tell you why within the first month. There is no charge for a request unless it is manifestly unfounded or excessive.

9. Complaints

If you are unhappy with how we have handled your data, please raise it with us first so we can put it right. You also have the right to complain to the UK supervisory authority:

10. Changes to this policy

We review this policy when our processing changes and at least once a year. The date at the top of this page shows when it was last revised. Material changes affecting existing clients will be notified by email.