Terms & Conditions

1. What we supply

We provide software development and related professional services, namely:

• discovery engagements and technical audits, resulting in a written specification;
• integration work between existing business systems;
• reporting and dashboard development;
• custom web application development;
• build of a first commercial release of a software product, including billing, tenancy and administration;
• ongoing support and maintenance under a retainer.

What is not included unless we agree it separately in writing: third-party licence and hosting fees, print or brand design work, paid advertising, content writing, hardware, on-site staff training beyond one handover session, and any work outside the agreed specification.

2. Nothing is sold or paid for on this website

This website is an information and enquiry site. No payment is taken here, and submitting the enquiry form places no order and creates no contract. All work is quoted individually and invoiced separately.

3. How work is commissioned

1. You contact us through the enquiry form, by email or by telephone.
2. We discuss the requirement, usually in a call, and where appropriate we propose a paid discovery engagement.
3. We issue a written proposal setting out scope, approach, price and dates.
4. A contract is formed only when you accept that proposal in writing (email is sufficient) and we confirm acceptance. Our confirmation is the point of acceptance.

4. Prices and quotations

The prices shown on this website are starting figures, given in pounds sterling and exclusive of VAT. They indicate where an engagement of that type begins; the price for your work is the one stated in your written proposal.

Quotations are valid for 30 days from the date of issue. After that we may re-quote. A fixed-scope price covers the specification as written; work outside it is a variation, quoted and agreed before it is started.

5. Payment

Invoices are payable within 14 days of the invoice date, by bank transfer to the account shown on the invoice. Where you are contracting in the course of a business, we may charge statutory interest and compensation on late payment under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend work on an overdue account after giving you seven days' written notice.

6. Delivery and your responsibilities

Dates in a proposal are working estimates given in good faith and depend on you providing what the project needs. You agree to give us, in reasonable time: access to the relevant systems and test data, the decisions we ask for, and a single named person authorised to approve work.

If a dependency on your side delays us, the delivery dates move by at least the length of the delay, and we may charge for time reserved and lost. If we are the cause of a delay, we will tell you as soon as we know, give a revised date, and carry the cost of the additional effort on a fixed-scope engagement.

7. Cancellation

If you are a consumer (contracting outside your trade or business) and the contract was made at a distance or off our premises, you have the right to cancel within 14 days of the contract being formed under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason. Tell us by email at [email protected]. If you asked us to begin work during that period, you must pay for what has been supplied up to the point you cancel.

If you are a business, either party may end an engagement on 30 days' written notice, or on a retainer at the end of the current month after the initial three-month term. You pay for work completed and for work in progress up to the end of the notice period. We may end a contract immediately if an invoice remains unpaid more than 30 days after its due date.

8. Refunds

If work we have delivered does not match the agreed specification, tell us and we will correct it at our cost. If we cannot bring it into line with the specification within a reasonable time, we will refund the amount you paid for the part that is defective.

We do not refund work already completed and accepted, or third-party costs already committed on your instruction (for example licences or hosting). Refunds are made to the original payment method within 14 days of agreement. If you are a consumer, nothing here affects your statutory rights under the Consumer Rights Act 2015, which include the right to services carried out with reasonable care and skill.

9. Intellectual property

Copyright in code, documentation and designs we produce for you passes to you on receipt of payment in full for the engagement in which they were produced. Until then we retain ownership and grant you a licence to use the deliverables for evaluation only.

We keep ownership of our own pre-existing tools, libraries and internal frameworks, and grant you a perpetual, non-exclusive, royalty-free licence to use them as part of your deliverables. Third-party open-source components remain governed by their own licences, which we will list on handover. You keep ownership of everything you supply to us, and confirm you have the right to supply it.

10. Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you for that engagement. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of data where you have not maintained an independent backup, or any indirect or consequential loss.

11. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the engagement. This obligation continues for three years after the engagement ends. It does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.

12. Using this website

This website's content is provided for information. We take care to keep it accurate but do not warrant that it is complete or current, and we may change it without notice. You may not copy or republish substantial parts of it without our written permission. Use of cookies on this website is described in our Cookie Policy; personal data is handled as set out in our Privacy Policy.

13. Complaints and disputes

1. Raise the issue with us first, by email to [email protected]. We acknowledge complaints within two working days and aim to respond in full within ten.
2. If that does not resolve it, both parties agree to attempt mediation with a mediator agreed between us before starting court proceedings.
3. Failing that, the dispute goes to the courts identified in clause 14.

14. Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in your local courts.

15. General

If any clause is found unenforceable, the rest continue in force. A delay in enforcing a term is not a waiver of it. These terms, together with the accepted proposal, form the entire agreement between us for the engagement, and the proposal takes precedence where the two conflict. We may update these terms; the version that applies to your engagement is the one published on the date your proposal was accepted.